Managing Complaints

Climate Friendly endeavours to meet the highest standards of service in its dealings with its clients, counterparties and stakeholders. We value open communication and feedback at all times. Whilst we hope that the service we provide to you is always the best it can be, we recognize that sometimes we will fall short of the high standards we set for ourselves.

Complaints provide us with valuable information about our service delivery and performance. They help us to continually improve the service we provide, as well as ensuring that our clients have any issues resolved.

If you want to know more or to make a complaint then please review a copy of our complaints policy and process by clicking the button below.